Cancellation Policy

Customer may apply to cancel the service and seek for refund, following the condition below:

1 Cancellation request should be initiated at least seven (7) days prior to the confirmed service date.

2 Cancellation for service that has not been carried out/rendered.

3 To initiate cancellation and refund, the customer shall be required to fill in the service cancellation & Refund Form.

4 The Refund shall be processed within Two (2) weeks depending on the method/mode of payment used for payment.

5 The Refund shall be credited to the debit or credit card, e-wallet and/or bank account used for the said transaction.