Refund and Returns Policy

If you received incorrect product or services, you may be eligible for an exchange or a refund within 7 days of receiving your item. If 7 days have gone by since you first receive your purchase, unfortunately we cannot offer you a refund or exchange.

Defective/damaged items and incorrect items can only be exchanged with the same item or correct item (subject to stock availability) or store credit of the same amount.

To be eligible for an exchange. We would require visual proof (picture) of the damage/defect during your first inspection of the item along with your Returns slip. All damaged / incorrect items must be returned to us in order to be eligible for a Refund or Exchange.

Please do email (xxx.com.my) to initiate the refund with the subject as REFUND/EXCHANGE. Our customer service representative will assist you with the Refund or Exchange and guide you through the process.

Exchanges 
We understand that sometimes items can be damaged or technical issue during delivery and shipment. We are able to replace your damaged item within 7 days of receiving your item. Photo evidence is required for an exchange. Please email (customerservice@fangdao.com.my) to initiate the exchange.